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Stanford Health Care’s Patients Receive a ‘One-Stop’ Registration for the Hospital System
Patient access leaders at Palo Alto, CA-based Stanford Health Care recently overhauled the “status quo” of patient registration, reports Anna Dapelo-Garcia, MPA/HSA, administrative director of patient access services.
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‘Zero Is Our Goal’— Dramatically Reduce Duplicate Medical Records
Duplicate medical records potentially are dangerous to patients because care decisions are based on incorrect information.
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Use Quality Assurance Tools to Identify — and Fix — Errors Before Claims Go Out
Patient access leaders at Marion (IN) General Hospital wrote rules, tested, and trained more than 70 registrars before going live with a new electronic quality assurance tool in March 2014. The tool (AhiQA, manufactured by Alpharetta, GA-based Relay Health) allows registrars to see errors right after the registration is complete, so they can correct them immediately.
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What Patient Access Must Know about Capitated Insurance Plans
A growing number of patients are presenting to registration areas with capitated insurance plans. These plans allow payment of a flat fee for each covered individual, regardless of how much care the individual receives.
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It’s Coming Soon: Drivers’ Licenses on Smartphones
In the near future, registration areas might identify patients using drivers' licenses — on smartphones. Iowa is piloting mobile drivers’ licenses, and states including Delaware, California, Arizona, and New Jersey are considering doing so.
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Admissions Gives Valuable Nonclinical Input
The Admission Department at Washington, DC-based Sibley Memorial is very involved in the hospital’s Comprehensive Unit-based Safety Program, a patient safety-focused change model developed by The Johns Hopkins Hospital.
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Want More Respect for Access? Get Involved in Safety Initiatives
A patient without ID presents for an outpatient test. He misquotes his DOB and uses a nickname instead of his real name at registration. Now what?
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Pioglitazone and Secondary Cardiovascular Prevention
Might a pharmacologic agent that improves insulin resistance be effective in secondary prevention of cardiovascular events?
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An Infectious Disease Causes Pathological Aggression?
A recent study found that positive Toxoplasma gondii sero-status was statistically significantly associated with aggression.
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Subclinical Thyroid Disease Associated with Increased Mortality in Seniors
In a population of subjects with subclinical hypothyroidism, a thyroid stimulating hormone > 6.35 mIU/L was the threshold for increasing mortality risk.